KPIs on the wall, not in the inbox

An introduction for anyone who has only encountered key metrics in spreadsheets and reports so far.

28 August 2026, Tobias Engl

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A man with short brown hair, wearing a light gray suit and a white shirt, is giving a presentation to two listeners (view from behind). A large monitor displays the text: “95% of customers achieved positive results.” The presenter is holding a folder and gesturing as he speaks. The room features wooden accents.